Freedom Storage Goes Contactless

The Solution

By sourcing the automation capabilities in SiteLink Software, Freedom Storage Management delivered exceptional customer service throughout the public health crisis and set itself up for future consumer demands for contactless move-ins.

With SiteLink Web Edition, they were able to:

Enable eSign- Tenants could sign leases, letters, and forms from anywhere using a signature pad, mouse, keyboard, or a touchscreen like a smartphone or a tablet. If customers preferred “in-person,” Freedom was able to set up tablets to collect signatures and answer questions in a safely distanced yet personable interaction.

Expand Automatic Communications- based on operator selected triggers, SiteLink automatically sends forms and letters, including booking confirmations, past due notices, and proof of insurance reminders. By including SiteLink’s move-in URL in their outbound communications with new leads, they significantly decreased time to booking.

Improve Team Performance & Service- Automation reduced the team’s operational burden, allowing them to work smarter, not harder. This gave them more time to devote to the customers who preferred a phone call or in-person interactions, leading to an overall increase in positive customer reviews.