As 2025 approaches, how are self-storage leaders preparing to navigate the challenges and opportunities ahead?

In this insightful panel discussion, Storable’s CEO, Chuck Gordon, was joined by top industry operators, Andrew Capranos, President, 10 Federal Storage; David Cooper, Director of Operations, Storage King; and Cliff Hite, President, Space Shop Self Storage who share their personal strategies and predictions for the coming year. 

From adapting to market shifts to leveraging technology, our panelists provided a behind-the-scenes look at what they’re doing to stay ahead in the new year.

Here’s what was covered:

• Retention Strategies: Did you know that customers enrolled in AutoPay stay an average of 10 months longer? Learn how the experts are extending the average length of stay to 18 months. 
• Existing Customer Rate Increases (ECRIs): Struggling to balance occupancy and rate growth? Our panel shared insider tips for optimizing Existing Customer Rate Increases (ECRIs) to boost revenue
• Remote Management Solutions: With remote and hybrid facilities on the rise, we explored how the right technology and practices can maintain high standards—even at a distance.
• AI-Powered Efficiency: From chatbots assisting with customer service to using AI to mine insights from a mountain of data, we discussed how operators are using AI in their operations.
• Customer Expectations: Convenience is key. We discussed offering transparent promotional rates, easy communication, and simple payment methods to enhance the customer experience and build rapport.
• Emergency Preparedness: Planning ahead is essential. Discover actionable steps to protect your facilities, employees, and tenants in the face of emergencies.

As we look into the future of 2025, we are certain that technologies like remote management and artificial intelligence will fuel the storage industry forward:

“Customers want to have the ability to rent 24/7. They want to move into their space without having to interact with personnel while still wanting somebody available if they have questions, concerns, or needs.” — David Cooper

Watch the replay below.

To schedule a consultation with the Storable team and make sure you are ready for 2025, click here.